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FAQ

Have a quick question for us? Please visit our FAQ page for immediate answers to your most commonly asked questions.

Order Queries:

Our customer service hours are Monday-Friday from7am-3pm AEST. Please allow 1-2 business days for our team to respond to your email. If your query relates to an existing order, please be sure to include your order number. Email us regarding an order

Collaborations:

Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.We love working with brands to collaborate on limited edition flavours, large catering for events, or partnering with Brooki on social media! For collaborations, we welcome you to pitch us your idea.

Email us with a pitch idea